Delivery Cost UK & Worldwide 

Standard UK shipping starts at £4, the cost is calculated depending on the weight of your order and all orders are sent with Royal Mail. Please allow 3-5 working days for your parcel to be delivered. If you require tracking information for your shipment please contact info@chaniib.com

Local Pickup is available for all orders, the pick up location will be Chanii B store, in Bath. 9 Milsom Place Bath BA11BZ

Express UK shipping costs £6, all orders are sent with Royal Mail. Please allow 1-2 working days for your parcel to be delivered.

Worldwide shipping costs £35 for shoes. And up to £60 for boots, all orders are sent with DHL. Please allow up to 10 working days for your parcel to be delivered. You will be liable for all customs and duty taxes that may be charged.

Returns 

Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We advise that you let us know about returns as soon as you have decided, there will be a restocking fee of £15 if the order is held for more than 15 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards, laces and insoles are non-refundable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds
Available on regular priced items online only.

Sale items will receive a on-line credit (there are no refunds on sale items). This can be used at anytime towards your next purchase, there is no expiry date. This credit will be emailed to you. It will be stored on our system incase you cannot locate it. 

Purchases made in-store (regular or sale) will not receive a refund they will receive a store credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@chaniib.com

Sale items
Sale items purchased online and in store and non-refundable. However, we offer store credit or exchange. If you opt for the store credit, you Chanii B account will be credited this amount. 

Exchanges
We will replace items if they are defective or damaged or do not fit. If you need to exchange it for the same item, send us an email at info@chaniib.com and send your item to: Chanii B, 9 Milsom Place, Bath, BA1 1BZ, UK

Shipping
To return your product, you should mail your product to: 9 Milsom Place, Bath, UK, BA1 1BZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.