Delivery & Returns

Delivery Cost UK & Worldwide 

Standard UK shipping is free and all orders are sent with UPS. Please allow 2-3 working days for your parcel to be delivered. If you require tracking information for your shipment please contact chaniibshoes@gmail.com. 

Express UK shipping cost £6, all orders are sent with UPS. Please allow 1-2 working days for your parcel to be delivered. If you require tracking information for your shipment please contact chaniibshoes@gmail.com. 

Worldwide shipping cost £20, all orders are sent with UPS. Please allow up to 8 working days for your parcel to be delivered. You will be liable for all customs and duty taxes that may be charges. If you require tracking information for your shipment please contact chaniibshoes@gmail.com. 

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds
Only available on purchases made online. Purchases made in store will not receive a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chaniibshoes@gmail.com.

Sale items
Sale items purchased online will be refunded. Sale items purchased in store may be exchanged or given a credit note.

Exchanges
We will replace items if they are defective or damaged or do not fit. If you need to exchange it for the same item, send us an email at chaniibshoes@gmail.com and send your item to: 9 Milsom Place Bath GB BA1 1BZ.

Shipping
To return your product, you should mail your product to: 9 Milsom Place, Bath, GB, BA1 1BZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.